Front of House Shift Leader

Chick-fil-A•Old Bridge, NJ

40d•Onsite

About The Position

At Chick-fil-A Old Bridge, we are looking for experienced hospitality leaders to help grow our team! We're looking for leaders who have a passion for hospitality, developing others and are looking for career advancement. Shift leaders are a crucial part of our business. You are the face of the restaurant during your shift and are responsible for ensuring each guest has a remarkable experience. Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader runs shifts in the front-of-house or back-of-house, helps train employees, and supports the manager in charge for each shift. While the Shift Leader is a management position, we expect our leaders to be willing to help in all areas of the restaurant. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Must be 18 years or older
Must display optimism and a positive attitude
Takes initiative and provides hospitality
Strong problem-solving skills
Ability to multitask
Excellent coach, communicator and team builder
Ability to work at a quick, yet efficient and thorough pace
Adaptable, dependable, and strong work ethic
Positive attitude, eager to learn, humble
Honors and encourages others to follow the visions and values of the restaurant
Customer service-oriented
Knowledge of and adherence to food safety standards
Proven leadership experience with the ability to develop, motivate and encourage team members
Positive, responsible, accountable, polite, and organized
Possess a high level of integrity and honesty

Responsibilities

Run shifts without any supervision
Supports the senior leadership team by completing any delegated tasks
Organize personnel on shift, and challenge the team to strive for excellence for hospitality, speed of service and cleanliness of the restaurant
Takes action to solve customer issues or complaints as they arise
Execute proper security and cash handling procedures with team
Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection
Communicates employee performance and policy/procedure violations to the Senior Leadership Team
Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback
Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees
Responsible for inventory & facilities management
Complete understanding of each key position for all shifts in both the front and back of the store
All other duties as assigned

Benefits

Flexible Hours - We understand you may have commitments to family, friends, school, or sports teams, and we'll do our best to arrange your work schedule around them.
Closed Sundays - All Chick-fil-A restaurants are closed on Sundays, giving you a day off to spend with family and friends.
Work Directly with a Chick-fil-A Operator - The Operator is an independent businessperson responsible for the restaurant's operation, investing time in employees to teach them valuable business skills for the future.
Competitive Pay - In addition to a competitive paycheck, you'll work in a supportive environment where you'll gain valuable business and interpersonal skills.
Benefits - Medical insurance and 401k retirement plans are available. We also offer 100% paid college tuition for online degrees with Point University, college scholarships, a referral bonus, and a 90% meal discount while working.
Opportunities - We provide advancement opportunities through training, certifications, and leadership development.
Great Work Environment - At Chick-fil-A, Operators see team members as more than just employees; they're valued members of each restaurant. Our high retention rate shows that team members enjoy working at Chick-fil-A.

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