Front of House Shift Leader

Chick-fil-A•Suffolk, VA

40d•Onsite

About The Position

A Front of House Shift Leader, is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They lead by example and set the tone that others will follow. Our Front of House Shift Leaders are responsible for executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. In this role, you will learn valuable skills in leadership management, coaching, and business operations. Job Purpose: Winning hearts of guests and team through consistent execution of role fundamentals and driving business results toward annual goals. Description: Front of House Shift Leaders play critical roles impacting both guest experience and team culture. Their focus is creating and empowering a healthy team to deliver craveable food, genuine hospitality, and fast and accurate service inside of a clean, safe environment.

Requirements

Applicants must demonstrate our team values to be considered for this position: CARE - Serve from the heart
Cheerful, positive attitude
Passion for serving and helping others
Patience and strong interpersonal skills
Celebration - Encourage and celebrate others
Celebrates others' talents and achievements
Collaborative and supportive in a team environment
Accuracy - Deliver consistently accurate service
Attention to detail
Multitasking skills
Organization skills
Communication and comprehension skills
Reliability - Be dependable for team members and guests
Consistently present and punctual
Flexible schedule
Physical stamina to move quickly and stand for extended periods
Excellence - Pursue excellence in all
Integrity
Self-driven to learn, set goals, and problem solve
Open to constructive feedback
Stay Humble: A title is about service and responsibility.
Stay Hungry: Look for more responsibility and new things to learn.
Stay Smart: Have common sense about how to effectively work with team members and interact with guests.
Behavioral conduct history must be in good standing.
Execute all responsibilities according to policies and procedures.
Demonstrate a consistent attitude, aligned with the mission, vision, and values of both Chick-fil-A Corporate and Chick-fil-A Main Street. Maintain a mindset of protecting the brand.
Create and fulfill and personal development plan: Complete self-evaluations, set personal goals, and seek constructive feedback from Directors,
Complete the Leadership Development Program for the Shift Leader position.
Maintain ServSafe Certification.
Must be available to serve on the opening or closing team.
Must be available at least 4 days per week.
Must be available at least 25 hours per week.

Responsibilities

Demonstrate knowledge of and execute all safety procedures including use of silent alarms, fire extinguishers, ANSEL system, and food borne illness prevention protocols
Practice personal care including proper hygiene, handwashing, and following illness protocols, and ensure all team members do as well.
Keep the restaurant neat, clean and orderly at all times. Ensure the proper use, cleaning, and storage of all tools, equipment, and products. Oversee and execute the cleaning of all equipment and tools according to the schedule, and additionally as needed. Work safely around equipment, and resolve any maintenance issues or report to a Director.
Keep spaces safe by removing trash and clutter, cleaning, sanitizing, and disinfecting.
Resolve safety hazards and maintenance needs, or report to a Director.
Lead the team into knowledge and execution of producing high-quality, craveable food and beverages that are safe to eat, all day, every day.
Evaluate the safety and quality of products produced throughout each shift, record all results, and make adjustments to ensure all food and beverages meet Chick-fil-A's standards including food taste, temperature, and portion size.
Keep up-to-date with new products rolled out by Chick-fil-A and complete training required to execute the production of new products and procedures according to the Chick-fil-A recipe
Coach the team to prioritize the guest experience, fulfilling orders with urgency and accuracy. Make adjustments as needed to maximize opportunity for efficiency and resolve bottle-necks stalling production.
Communicate needs to the team and offer flexible support to optimize service speed.
Stock inventory as needed.
Treat all people with honor, dignity, and respect.
Anticipate guests' needs and resolve their requests quickly.
Execute the CORE 4 and 2nd Mile Service.
Create a moment of care with each guest.
Engage to recover guests using the HEARD model.
Lead with Integrity: Identify and execute the correct procedures for each situation and promote Chick-fil-A's vision, mission, and values. Commit to execution: Doing the right thing, the right way, every time.
Lead by Example: Set the pace and expectations for the team by adhering to all policies, responsibilities, and expectations. Be the first to jump to work, offering support and guidance.
Complete quarterly training to obtain mastery of current and updated products and procedures, and ensure team leaders do the same.
Communicate restaurant goals to the team, and implement new ideas to drive results toward enhanced operational excellence, team morale, and problem-solving techniques.
Measure shift proficiency by evaluating Analytics Hub data: Note areas of opportunity and make, communicate, and execute a plan that engages the team to drive results toward restaurant goals.
Coach the team to follow policies and procedures by explaining the overall meaning and impact on operations and goals, while maintaining empathy and expressing support.
Demonstrate proficient knowledge of Health Department, Ecosure, and Deloitte evaluation requirements for serving safe food and competently walk with 3rd party specialists during evaluations.
Prioritize personal development: Complete self-evaluations, set personal goals, and seek constructive feedback and accountability from Directors.
Grow the bench: Actively pursue opportunities to mentor, develop, and empower rising leaders.
Create, communicate, and oversee a plan for success during each shift that aligns with the overall restaurant goals for each area of the business. Communicate goals, direction, and feedback to the team frequently. Empower Team Leaders to execute a portion of the plan.
Approve clock-ins: Ensure all punctuality and appearance/uniform policies are met, and document any infractions.
Approve clock-outs: Ensure all end of shift responsibilities, and documentations as applicable, have been fulfilled.
Create and execute a break schedule to ensure all qualifying adults, and all minors take a 30-minute unpaid break according to the policy. Oversee the distribution of break food according to the break meal allowance policy.
Investigate operations at all times: Evaluate safety, training, team performance, speed of service, food safety and quality, hospitality and cleanliness. Problem-solve and make adjustments to maximize efficiency and quality, driving outcomes toward excellence.
Ensure all shift checklists are completed, including money and labor tasks.
Be aware of the weather forecast and impact. Ensure wet floor signs are placed during inclement weather. Ensure the team's safety and oversee position rotations. Collaborate with a Director to develop a plan for severe weather.
Manage crises: Notify appropriate emergency services, ensure the safety of team members and guests, and Complete Sedgwick claims if team members or guests are injured.
Hold the team accountable to all policies, procedures, and expectations. Address infractions in the moment where appropriate, and/or lead a private disciplinary action meeting to discuss and document infractions appropriately where both the offending team member and another leader are present. Communicate any serious infractions involving safety, harassment/discrimination, integrity, theft, etc. to the Director team as soon as possible.
Address and halt conversations that do not align with the mission, vision, and values of both Chick-fil-A Corporate and Chick-fil-A Main Street, and direct the team back to our vision statement.
Provide constructive feedback to team members in response to their shift performance, and address concerns and failures to fulfill job expectations.
Lead conflict resolution meetings between two or more team members when appropriate.

Benefits

Flexible scheduling (and closed on Sundays)
Discounted break meals
Scholarship awards and tuition discounts
Competitive pay
Benefits including an employee assistance program, vision, dental, medical, employer-paid life insurance, and more
A fun, engaging work environment with purposed community building events including team outings, team member appreciation weeks, and life milestone celebrations
Mentorship opportunities from an experienced operator and Restaurant Leaders including intentional growth and development plans to help you reach your goals
Paid Time Off (Full-time only)
401K Matching (Full-time only)
Annual Shoe Allowance
Hiring Bonus of $250 issued after 90 days of employment for Full-Time, Open Availability applicants