Front of House Shift Leader

Chick-fil-A•Cape Coral, FL

39d

About The Position

Are you a seasoned leader seeking a vibrant work atmosphere where you can lead a team and deliver unparalleled customer service? The Shift Supervisor is pivotal in overseeing daily operations, ensuring exceptional customer service, upholding high-quality standards, prioritizing food safety, and fostering a positive team environment. We seek a candidate with a proven track record in the food service industry, strong leadership abilities, and the capacity to excel in a fast-paced setting.

Requirements

Availability to work daytime 5:30-3 and/or nighttime shifts from 2:00 PM to 11:00 PM is required.
Previous leadership experience in a restaurant or food service environment, with a minimum of 2 years in a leadership position.
Demonstrated leadership and communication skills, with the ability to motivate and inspire team members.
Superior customer service abilities, with a focus on creating exceptional guest experiences.
Capacity to thrive in a fast-paced environment, multitask effectively, and prioritize tasks to meet deadlines.
Knowledge of food safety and sanitation guidelines
Proficiency with POS systems and basic computer skills.
Flexibility to work evenings, weekends, and holidays as required.

Nice To Haves

preference for ServSafe certification

Responsibilities

Team Leadership: Motivate and guide team members to deliver outstanding customer service and achieve operational objectives.
Shift Management: Supervise all facets of restaurant operations during PM shifts, encompassing closing protocols, staffing, and adherence to company policies.
Customer Service: Guarantee prompt, welcoming, and personalized service to guests; address guest concerns or complaints promptly and professionally.
Quality Control: Sustain rigorous standards of food quality, cleanliness, and safety throughout the restaurant, promptly addressing any issues.
Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation.
Cash Handling: Oversee cash transactions, including POS system operations, cash reconciliation, and deposit preparation, ensuring accuracy and security.
Problem-Solving: Address operational issues or emergencies swiftly and effectively, such as equipment malfunctions, staffing shortages, or customer incidents.
Compliance: Ensure adherence to all pertinent health, safety, and sanitation regulations.

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