Front of House Shift Leader (Assistant Manager)

Chick-fil-A•Covington, LA

40d•$18

About The Position

Chick-fil-A Covington Highway 21 is hiring highly skilled restaurant leaders (Assistant Manager)! Our leaders focus on leading their team in the FOH or Kitchen areas. Available Shifts: 5:30AM-2:30PM and 2:30-10:30PM Must be available on Saturdays. Closed on Sundays but must be available for bi-monthly meetings. Shift Leaders are remarkable at shift leadership and lead the team to ensure excellence in their areas by: Equipping and empowering Team Members to execute the Winning Hearts Every Day Restaurant Strategy for our Customers Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competency Reports to: Coordinator on Duty and Executive Director Responsible for (as described in detail below): Winning Hearts Every Day Restaurant Customer Care Strategy Operational Excellence 2nd Mile Service Attentive and Friendly Shift Members Leading and caring for oneself, others, and the Restaurant Creating a positive Restaurant environment and working quickly to resolve problems in the Restaurant

Responsibilities

Works to personally demonstrate and equip and empower Shift Members to implement the Winning Hearts Every Day Restaurant Customer Care Strategy
Ensuring Operational Excellence
Coaches and upholds to Chick-fil-A standards and recipes
Coaches and upholds to food safety standards and organizational safety standards of each Team Member's area and position
Assesses issues in quality and customer experience and identifies and corrects opportunities
Establishes and reinforces a standard of excellence in order accuracy and a sense of urgency for each Team Member's area and position
Holds self and others accountable for thinking Customer First
Assesses area teamwork and efficiencies and identifies and corrects opportunities
Coaches to overall cleanliness of the Restaurant inside and outside
Helps Team Members understand how keeping the Restaurant clean, safe, and refreshing affects the customer
Demonstrating and teaching 2nd Mile Service
Empowering 2nd Mile Service to the Customer by coaching and holding others accountable to go above and beyond
Making it Personal by using names and sharing a warm welcome and fond farewell
Being Proactive by checking in and anticipating customer's needs
Being Generous by surprising and delighting customers with food, fun, and more
Providing training and reinforcement opportunities to ensure Team Member execution of 2nd Mile Service
Upholding a standard of Attentive & Friendly Team Members
Encouraging and training Team Members to Pay Attention to Details and consider Customer impacts and impressions
Ensuring Team Members Deliver Core 4 in each customer interaction
Proactively taking the lead to Recover Quickly when a customer has an unsatisfactory experience (HEARD Model and CARES)
Embraces leading and caring for oneself, each other, and the Restaurant
Demonstrating and upholding Chick-fil-A Covington Highway 21 Values
Seeking to grow personally in CFA Covington Highway 21 specific Leadership Competencies
Leading with Emotional Intelligence
Accountability with Integrity
Intentional Relationship Building
Purpose-driven Communication
Investing in Self & Others
Leading through Change
Creates a positive Restaurant environment and works quickly to resolve problems in the Restaurant
Proactively offer assistance to Coordinators
Create a daily Restaurant experience for the Team through a positive attitude and effective communication
Create a daily plan for shift management (Setup, Breaks, Inform) and delegates daily tasks (Jolt Checklist)
Coach to and upholds Restaurant Team Member standards (Team Member Policy Handbook)
Anticipate and solve capacity problems such as throughput, staffing, etc.
Proactively communicate with the Team (Slack, Hot Schedules)
Communicate any opportunities or issues that are unable to be solved on your shift to Coordinator on Duty