Front of House Ops Manager - VA

Original X ProductionsTysons, VA
1d$60,000 - $65,000

About The Position

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience, The Office Experience, and Harry Potter: Magic at Play. OGX is looking for a Front of House Operations Manager to guide our Retail, Photo, and Food & Beverage operations teams to deliver world class commercial products. Job Summary: This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members, and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills. The annual salary range for this position is $60,000-$65,000.

Requirements

  • 2+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
  • Bachelor’s degree or equivalent experience
  • Exceptional communication skills, both written and verbal
  • Organized and detail oriented
  • Ability to multitask effectively
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
  • Ability to work weekends and holidays

Responsibilities

  • Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary
  • Schedule team members in the Cafe and Retail shops
  • Participate in MOD (Manager on Duty) rotation
  • Recruit, interview, and hire commercial staff team members for Retail, Photo, and F&B departments
  • Assist in the training and creation of reference materials for all commercial staff
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met within the commercial team
  • Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently.
  • Manage inventory levels and oversee all inventory stock counts and audits (or something along those lines)
  • Enforce strict adherence to food safety regulations, conducting regular inspections and audits.
  • Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities
  • Manage Cost of Goods to ensure the cafe is hitting its budgeted margins
  • Where necessary, ensure compliance with alcohol regulations, implementing responsible service policies and staff training.
  • In conjunction with the OGX Ancillary Revenue Director, ensure Retail stock items are ordered from suppliers
  • Manage Retail inventory levels to proper levels, conducting full stock inventory on a quarterly basis.
  • Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business
  • Monitor third party image operators and vendors to ensure they provide services consistent with company standards
  • Implement store layout updates as directed by the Sr Ancillary Manager
  • Assists with special company projects as may be needed
  • Any and all duties as assigned

Benefits

  • Health benefits including medical, dental, and vision
  • Individual Retirement Account
  • Commuter benefits
  • Paid vacation and sick leave
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