Front of House Manager

Coastal Maine Botanical Gardens•Boothbay, ME

11d•$60,000 - $65,000

About The Position

Coastal Maine Botanical Gardens is hiring a Culinary Front of House Manager! Are you a successful restaurant manager, excited about inspiring meaningful connections among people and nature in one of the most beautiful settings in Maine, and committed to supporting the Gardens’ Inclusion, Diversity, Equity, and Accessibility goals? This is a Year-round, Full-time, benefits eligible position. $60,000 – 65,000 salaried, exempt The Front of House Manager will ensure cohesive, effective team operations, both in the café and the snack shack, while maintaining quality standards that promote the Gardens, connect to the mission, and enhance the guest experience. This effort results in a transformational culinary experience which enriches a guest’s visit while generating meaningful financial support for the Gardens and our community. This position has seasonal schedule variations requiring weekend availability throughout the year and evening availability in November and December.

Requirements

Demonstrated history of successful restaurant management.
Proficient in problem-solving, planning, organizing, and prioritizing.
Capable of gathering and analyzing information, developing solutions, and using reason.
Commitment to excellence in food and beverage hospitality and guest experience.
Desire to provide excellent customer service.
Experience in setting personal and team goals and objectives.
Excellent oral and written communication.
Proficient in Microsoft programs including Excel.
Maintain current certifications in food & beverage (ServSafe).
A respect for plants, nature, and the outdoors; an interest in serving the constituencies of Coastal Maine Botanical Gardens as well as learning more about the Gardens’ environment.
Commitment to working across the organization to support the integration of Inclusion, Diversity, Equity, and Accessibility principles into Coastal Maine Botanical Gardens’ internal operations and its relationships with visitors and guests.

Nice To Haves

Two years of Front of House management experience preferred.
Experience with Toast or other Point of Sale systems preferred.
Experience in developing high-performing, effective, and collaborative teams.

Responsibilities

Participate in year-round planning for the culinary department; to include seasonal menus, catering events, staffing, and general understanding of the upcoming season activities.
Engage with and receive feedback from guests and team members.
Participate in the hiring process for the Front of House.
Onboard and train Front of House staff in café & snack shack.
Maintain scheduling and timecards for all Front of House staff.
Manage and execute day-to-day operations in the café and snack shack.
Manage inventory for the Front of House and maintain monthly documentation of inventory in Toast Point-of-Sale (POS).
Manage ordering for Front of House, communicating with Back of House for any shared items to be ordered and restocked.
Responsible for all Front of House needs for catering/events at the Gardens; including drinks, set up, paper goods, etc.
Collaborate with other departments for events happening throughout the gardens.
Set clear expectations and provide coaching and feedback to team members in areas of performance improvement.
Collaborate with other departments to support and promote excellent guest experience throughout the organization.
Plan and develop systems to improve Front of House service quality and efficiency.
Understand local, state, and federal laws pertaining to food service.
Participate in classes, workshops, and food shows to stay abreast of current trends.
Attend management and leadership meetings and education trainings.
Participate in Gardens-wide initiatives including Gardens Aglow assignments.