Front of House Manager

Pinstripes • San Mateo, CA

3d

About The Position

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to coursed seated dinners. Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it is clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople. Requirements A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to: Standards Knows the specs and standards in the Training Manual Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics Shift Execution Ability to run and execute shifts Ability to open & close the venue with the correct aesthetics Maintain company standards for aesthetics throughout the shift Staffing Levels Shows ownership of assigned area Attention to detail Ensures good shift flow Actively controls labor to hit budgets Coaching & Teaching Hold Inspirational and knowledgeable Pre-shifts Engaging with the staff Communicates the information to the staff Coach service in all workgroups: See It, Say It Ability to hold disciplinary or hard conversations with staff and hold people accountable Communicates staff issues well with other Managers Staff Relations Professionalism Communication Strategy Is approachable and is the ‘Go To’ Manager on the floor Guest Relations Table touches with guests Actively seeks to engage and connect with the guest Ability to handle guest situations and to solve the guest completely Actively seeks community involvement https://punchbowlsocial.com/california-consumer-privacy-act-notice-for-california-applicants-employees-and-contractors/

Requirements

• Knows the specs and standards in the Training Manual
• Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
• Ability to run and execute shifts
• Ability to open & close the venue with the correct aesthetics
• Maintain company standards for aesthetics throughout the shift
• Shows ownership of assigned area
• Attention to detail
• Ensures good shift flow
• Actively controls labor to hit budgets
• Hold Inspirational and knowledgeable Pre-shifts
• Engaging with the staff
• Communicates the information to the staff
• Coach service in all workgroups: See It, Say It
• Ability to hold disciplinary or hard conversations with staff and hold people accountable
• Communicates staff issues well with other Managers
• Professionalism
• Communication Strategy
• Is approachable and is the ‘Go To’ Manager on the floor
• Table touches with guests
• Actively seeks to engage and connect with the guest
• Ability to handle guest situations and to solve the guest completely
• Actively seeks community involvement

Responsibilities

• Executes systems
• Interacts with guests
• Holds staff accountable to company standards
• Responsible for day to day operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees