Front of House Manager

HC-Resource•Matthews, NC

56d

About The Position

HC-Resource is looking for a Front of House Manager in Matthews, NC. We have maintained a stellar reputation for providing quality food, superb beer selections, and exemplary customer service excellence! If you have a passion for friendly people, made-from-scratch food, craft beer and cocktails, and a hospitality background, we want to talk to you! Full service management experience is required.

Requirements

Proven success in leadership of high-volume full-service restaurants
Leadership qualities that motivate and develop a high-achieving team
Exceptional customer service
Lead the restaurant team by setting them up for success, leading by example, setting high standards and delegating to & developing people
Create a safe, fun and clean environment in which employees will thrive and guests will return and recommend us to their friends
Meet expectations in sales, costs, quality, hospitality, cleanliness, etc.
Ensure the safety and security of employees, guests and company assets
Communicate openly, clearly and effectively with a positive, solutions-oriented demeanor

Responsibilities

Recruiting, selecting and developing a competent team of store personnel who lead the industry in customer service
Maintaining adequate inventory levels to eliminate out of stocks and ensure inventory turns are realized at least once monthly—this is especially important on bottled beer and liquor items since that’s where most of our inventory sits the longest
Provide industry-leading training
Managing employee relations by effectively communicating with staff using various styles of approach depending on the individual
Maintaining store conditions that meet or exceed company goals
Analyzing financial and accounting reports
Controlling expenses such as food cost, inventory, cash control, payroll, etc. to at or below company budget guidelines
Ensuring that staff schedules are posted within the company’s timeline
Completing recurring tasks on or before scheduled deadlines
Maintaining a professional image at all times towards customers and staff
Providing Excellent Customer Service at all times
Run great shifts