Front of House Manager - Hospitality

Topgolf • Des Moines, IA

15h • $59,000

About The Position

As a Hospitality Manager, your role is vital in ensuring that our associates deliver exceptional service to our guests. You will be responsible for hiring and training new associates, monitoring performance, and implementing new training initiatives. Annual Base Salary: From $59,000+ and up based on experience. Position also includes competitive quarterly bonus structure, merit plan, full health benefits, 401K with company match, and a lucrative PTO package!

Requirements

• Strong leadership experience in the restaurant, F&B, entertainment, or similar industry.
• Proven experience as a manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Ability to assess training needs and develop customized training solutions.

Nice To Haves

• Experience with learning management systems (LMS) is preferred.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Managing and running the bar, server/bay host, and service teams effectively
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organization and inventory of training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed