Front of House Manager

Davidson College • Davidson, NC

1d

About The Position

This position plays a vital role in the operations of the Duke Family
Performance Hall for departmental, student organization and Davidson community
events. This role reports directly to the Associate Director for Operations of
the College Union, and works closely with the Technical Services & Union Ticket
Office departments. The Front of House (FOH) Manager directly manages ingress
and egress of the performance hall while upholding the venue’s policies and
prohibited items. This position regularly works week nights, weekends and
holidays as needed.

Responsibilities

• Hire, train, supervise, and evaluate student Front of House Ushers
• Schedule and ensure FOH coverage at all Duke Family Performance Hall events
• Clocking in and out of shifts through Oracle Cloud
• Proficiency with Etix ticket scanning hardware and software
• Competence in setting up assisted hearing devices
• Retain and organize all FOH equipment following each event
• Enforce Duke Family Performance Hall venue policies
• Meet pre-event to discuss any logistical questions
• Communicate regularly with backstage technicians during the event
• Master timing of curtain closing and opening at beginning and end of events
• Collect and review Front of House event forms from groups hosting events in the Duke Family Performance Hall
• Consult external clients directly for special requests
• Complete post-event reports and share with the Associate Director for Operations within (24) hours of the event
• Regular check-ins for event notes and logistics
• Work autonomously and confidently when no support staff are available

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees