Front of House Manager

Chick-fil-A•Temple Terrace, FL

39d

About The Position

A guardian of our Brand and of our restaurant culture and is intentional on ensuring remarkable guest experiences. Role Summary: A Front of House Manager is considered a very strong position in the day-to-day operations of the business. They are running shifts while managing labor and breaks, executing catering and ensuring excellent customer service. This position is mainly operational. Front of House Managers spend nearly all their time working a position, with few administrative duties. A Front of House Manager is expected to be developing their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, and share in achieving the restaurants vision and goals. Front of House managers actively develop and coach Team Members. Additionally, they may be selected to assist Directors or other leaders in a role based on the Front of House Manager's passion and strengths. This added role gives the Front of House Manager a focused area of ownership, providing an additional opportunity for growth. A successful Front of House Manager must be professional, mature, patient, and growth minded. Additionally, they must be humble, a servant leader, willing to share success and feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have enough integrity (a deep desire to do what is right versus "being right") to build a strong, healthy organization. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Responsibilities

Demonstrate CARE for the team and the guests by driving the business
Works with Directors and Senior Team Leads to maintain harmony or to restore harmony if it is ever disrupted
Accepts full responsibility and accountability for the business
Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors
Must be fully capable of following the opening and closing procedures of the restaurant
Expected to manage one or two key areas of operational importance. These responsibilities lie on top of other operational duties
Fully aware of vision and goals for the month and able to report on progress toward their assigned responsibilities
Being mentored is part of the development process of a Front of House Manager
Conducts consistent shift huddles
Uses Slack effectively - conveying information, receiving information, and implementing
Certified in safety/security to ensure the safety of the team
Certified in Pathway Catering and work with other leaders to ensure timely preparation and delivery
Must be certified in all Pathway modules pertaining to their department
Must report to work in assigned Team Style apparel
Mandatory participation in identified Leadership meetings and training
Continually demonstrates the SERVE model
Maintains confidentiality and demonstrates impartiality by treating all employees equally and fairly