Front Desk - Part Time

Touchmark•Georgetown, TX

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Touchmark at Georgetown, located on 13 beautifully landscaped acres just north of Austin and south of Sun City, is the newest addition to the Touchmark family, backed by more than 45 years of senior living experience. Our vibrant community offers a full continuum of care, including Independent Living, Assisted Living, and Memory Care, all designed to support residents in living The FULL Life—on their terms. With thoughtfully designed indoor and outdoor gathering spaces, inviting terraces, and a strong focus on connection, wellness, and lifelong learning, Touchmark at Georgetown provides a welcoming environment where residents and team members alike can thrive. As the Front Desk, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!

Requirements

Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
Possess a high school diploma or equivalent Be excellent at handling multiple tasks simultaneously
Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, and ensuring that the common areas near the front desk are clean
Have a working knowledge of Microsoft Office applications and basic office equipment
Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Responsibilities

Answer and monitor phone lines and direct callers accordingly
Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas mains locations, trouble alarms, etc.
Escort emergency services personnel to location of emergency
In the event that Assisted Living is unable to respond to a resident emergency, Security will be responsible for responding
Responsible for performing security rounds, in which the entire expanse of the interior and exterior grounds of Waterford are covered
Complete daily shift report prior to end of shift
Communicate via email on all building and resident issues and concerns