Front Desk

HealthCARE ExpressTexarkana, TX
8d$15

About The Position

Do you make a GREAT first impression? Do you NEVER meet a stranger? If so, HealthCARE Express is looking for reliable, energetic, and outgoing individuals to join our D.O.F.I. team! "D.O.F.I.?" That stands for Director of First Impressions - and that's exactly what this position is all about. As the face of our company, the front desk team plays a vital role in the patient experience and overall success of our clinics. We're looking for someone who brings positivity, professionalism, and purpose to every interaction.

Requirements

  • We're looking for someone who is highly organized, values confidentiality, and thrives in a fast-paced environment.
  • You should have strong communication and customer service skills and feel confident using computers.
  • A great attitude and willingness to learn are just as important.
  • Most of all, we want someone who genuinely enjoys helping others and being part of a team that's passionate about making a difference.

Nice To Haves

  • Experience in a clinical setting and a basic understanding of HIPAA are helpful

Responsibilities

  • Greet patients and verify information in our computer system
  • Provide assistance and information when requested
  • Answer phone calls promptly and courteously
  • Monitor and replenish clinic forms as needed
  • Maintain accurate patient accounts, including cashiering, posting charges, and printing receipts
  • Scan patient documents and reports into the system
  • Ensure strict confidentiality of all patient information
  • Verify insurance and address patient concerns professionally and promptly
  • Maintain a professional and friendly demeanor with patients and team members
  • Be flexible and open to cross-training in other areas
  • Take on additional responsibilities outside the normal scope when needed
  • Observe, identify, and act on opportunities to help us move forward and grow
  • Support our vision, mission, and values through all job duties

Benefits

  • Health Insurance
  • Dental
  • Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • Accident & Critical Illness coverage
  • Benefit Time Off
  • Bereavement Leave
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