Front Desk

Family YMCA of the Desert•Palm Desert, CA

7d•$17 - $18

About The Position

The Front Desk Associate will report directly to the Office & Concession Manager. This position will attend to visitors and deal with inquiries on the phone and face to face. In addition, this position required to supply information regarding the programs and organization to the public, clients, and customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Answer telephones, screen, and direct calls to appropriate staff member • Take and relay messages, as necessary. • Provide information to callers and patrons. • Greet visitors entering the facility. • Receive program fees; enforce payment into facility. • Deal with queries from the public and customers • Ensures knowledge of staff movements in and out of organization. • General administrative and clerical support • Schedule appointments and program reservations as well as facility use reservations. • Maintain appointment diary either manually or electronically. • Always keep reception area neat and clean. • Notifies correct staff member when visiting personal arrive on site. • Daily use of POS system • Balance daily cash and credit card receipts at the end of each shift • Responsible for running various reports, included but not limited to: SilverSneakers, Swim Lessons, Programs, Membership, Cash History, End of Month • Ensures the Websites are up to date by notifying the Aquatics Coordinator or Aquatics Director. • Assist the Lead Front Desk Associate in the upkeep and organization of all program forms. • Work with the Lead Front Desk Associate or Aquatics Coordinator to keep all front desk information up to date and in stock. • Must be able to work independently with little supervision. • Responsible for inputting zip codes and facility use data. • Leadership – Maintain a positive, upbeat role, promote, and exemplify Company values and represents departmental objectives and interests to internal and external customers. • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner. • Teamwork - Develop and promote teamwork and cooperation among co-workers. • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. • Other duties as assigned.

Responsibilities

Answer telephones, screen, and direct calls to appropriate staff member
Take and relay messages, as necessary.
Provide information to callers and patrons.
Greet visitors entering the facility.
Receive program fees; enforce payment into facility.
Deal with queries from the public and customers
Ensures knowledge of staff movements in and out of organization.
General administrative and clerical support
Schedule appointments and program reservations as well as facility use reservations.
Maintain appointment diary either manually or electronically.
Always keep reception area neat and clean.
Notifies correct staff member when visiting personal arrive on site.
Daily use of POS system
Balance daily cash and credit card receipts at the end of each shift
Responsible for running various reports, included but not limited to: SilverSneakers, Swim Lessons, Programs, Membership, Cash History, End of Month
Ensures the Websites are up to date by notifying the Aquatics Coordinator or Aquatics Director.
Assist the Lead Front Desk Associate in the upkeep and organization of all program forms.
Work with the Lead Front Desk Associate or Aquatics Coordinator to keep all front desk information up to date and in stock.
Must be able to work independently with little supervision.
Responsible for inputting zip codes and facility use data.
Leadership – Maintain a positive, upbeat role, promote, and exemplify Company values and represents departmental objectives and interests to internal and external customers.
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
Teamwork - Develop and promote teamwork and cooperation among co-workers.
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Other duties as assigned.