Front Desk Team Member - (Part-Time)

Trufusion Summerlin • Summerlin, NV

7d

About The Position

As a Front Desk Team Member at TruFusion, you are the first point of contact for our members and guests. Your role is crucial in creating a welcoming and positive environment that aligns with TruFusion's values of community, health, and wellness. You are responsible for providing exceptional customer service, managing the front desk operations, and supporting the overall success of the studio.

Requirements

• High school diploma or equivalent required
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.
• Prolonged periods of sitting and working at a computer.
• Must be able to lift, bend, stoop, reach and lift to 50 pounds on occasion

Nice To Haves

• Previous customer service experience in sales, reception and hospitality roles preferred but not required.

Responsibilities

• Greet members and guests with a warm, friendly demeanor.
• Provide accurate information about classes, schedules, memberships, and studio amenities.
• Address member inquiries and concerns promptly and professionally.
• Assist with member check-ins, ensuring that all attendees are properly registered and accounted for in our system.
• Uphold the TruFusion brand by maintaining a positive and supportive attitude
• Promote memberships, class packages, and retail products to members and guests.
• Assist with membership sign-ups, renewals, and cancellations as needed.
• Encourage members to try new classes and bring friends to experience the TruFusion community.
• Support sales initiatives by following up on leads, making outbound calls, and participating in member engagement campaigns.
• Accurately manage the front desk operations, including processing payments.
• Monitor and manage class attendance, ensuring that all members are properly checked in and accounted for.
• Maintain a clean, organized, and professional front desk area at all times.
• Utilize TruFusion’s management software (e.g., MindBody, Sling) to manage member accounts, POS transactions and employee timekeeping.
• Ensure timely and accurate clock-in and clock-out of shifts using the Sling platform, adhering to geolocation and overtime protocols.
• Monitor and update member profiles and attendance records in the system.
• Communicate effectively with team members, instructors, and management to ensure seamless studio operations.
• Keep the team informed about any issues, incidents, or member feedback that may require attention.
• Participate in team meetings, training sessions, and professional development opportunities.
• Follow all TruFusion policies and procedures, including those related to attendance, punctuality, and professional conduct.
• Enforce studio policies regarding member check-ins, safety, and facility use.
• Adhere to the studio's cell phone policy, focusing on member engagement and operational duties while on shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED