Front Desk Supervisor - Columbus
About The Position
Overview: Responsible for supervising and training Front Desk Agents while providing courteous and efficient customer service to maximize room revenue and occupancy. · Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest. · Ensure all guests are checked in/out in a courteous and timely manner. · Review the Front Office Log daily and monitor all VIP/Special Guests requests. · Liaison between the front desk team and the general manager. · Make sure agents are always aware of current rates, packages, and promotions. · Train agents on all forms of payment for hotels. · Ensure payroll is updated daily and tracked to follow budget guidelines. · Log and deliver all messages, packages, and mail in a timely professional manner. · Perform, compute, and ensure all tasks/duties on the checklist are completed promptly. · Run room status reports and relay necessary information to affected departments. · Comply with standards/regulations to encourage a safe and efficient hotel operation. · Manage training/cross-training for new hires and current employees. · Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag. · Participate and manage the day-to-day operations and establish a pleasant relationship with staff. · Attend/Participate in all meetings and training required by management. · Perform other duties as assigned by management.
Requirements
- High school diploma or GED required
- Must be 18+ years old
- Previous experience in Hotel Hospitality required
- Detail-oriented with strong verbal/written communication skills required
- Able to work well in stressful situations and maintain composure under pressure
- Strong mathematical skills required to complete payment processing
- Must pass a background check and drug screen
- Must be able to stand/walk for extended periods of time
- Able to lift, carry, push, and pull up to 10-25 lbs
Nice To Haves
- Microsoft Office Suite (Outlook, Excel, Word) preferred
Responsibilities
- Supervising and training Front Desk Agents
- Provide courteous and efficient customer service to maximize room revenue and occupancy
- Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest
- Ensure all guests are checked in/out in a courteous and timely manner
- Review the Front Office Log daily and monitor all VIP/Special Guests requests
- Liaison between the front desk team and the general manager
- Make sure agents are always aware of current rates, packages, and promotions
- Train agents on all forms of payment for hotels
- Ensure payroll is updated daily and tracked to follow budget guidelines
- Log and deliver all messages, packages, and mail in a timely professional manner
- Perform, compute, and ensure all tasks/duties on the checklist are completed promptly
- Run room status reports and relay necessary information to affected departments
- Comply with standards/regulations to encourage a safe and efficient hotel operation
- Manage training/cross-training for new hires and current employees
- Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag
- Participate and manage the day-to-day operations and establish a pleasant relationship with staff
- Attend/Participate in all meetings and training required by management
- Perform other duties as assigned by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
