Front Desk Supervisor

Doubletree San Antonio Airport • San Antonio, TX

19h

About The Position

Doubletree by HIlton Airport is seeking an organized and guest-focused Front Desk Supervisor to oversee daily operations of the front desk team. This role ensures seamless guest experiences from check-in to check-out and resolves any issues promptly. If you are a strong leader with excellent customer service skills, this is the perfect opportunity to grow your career in hospitality. Where You Can Make an Impact: Supervise front desk staff, providing training and support as needed. Ensure guest satisfaction through prompt and courteous service. Handle escalated guest concerns and resolve conflicts effectively. Manage scheduling and staffing to meet operational needs. Oversee accurate check-ins, check-outs, and reservation processes. Maintain front desk records and financial transactions with precision. Assist in implementing new procedures and technology to improve efficiency. Coordinate with housekeeping and maintenance to address guest needs. Monitor lobby appearance and ensure it meets brand standards. Promote a positive team environment and lead by example.

Requirements

• High school diploma or equivalent required; hospitality degree preferred.
• 2+ years in a supervisory role within the hospitality industry.
• Exceptional communication and interpersonal skills.
• Proficiency with property management systems (e.g., Opera, OnQ).
• Strong organizational and multitasking abilities.
• Ability to resolve issues calmly and efficiently under pressure.
• Familiarity with safety and security procedures.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Supervise front desk staff, providing training and support as needed.
• Ensure guest satisfaction through prompt and courteous service.
• Handle escalated guest concerns and resolve conflicts effectively.
• Manage scheduling and staffing to meet operational needs.
• Oversee accurate check-ins, check-outs, and reservation processes.
• Maintain front desk records and financial transactions with precision.
• Assist in implementing new procedures and technology to improve efficiency.
• Coordinate with housekeeping and maintenance to address guest needs.
• Monitor lobby appearance and ensure it meets brand standards.
• Promote a positive team environment and lead by example.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees