Front Desk Supervisor

KW Property Management Careers•Aventura, FL

12d•Onsite

About The Position

The front desk Supervisor will value all staff members, residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations that are noticed at any time. Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors. Maintain the “key” control system and assure that all keys are locked and accounted for at all times. Be familiar with the fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Requirements

High school diploma or GED; some college preferred
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
Minimum one year related experience and/or training.

Nice To Haves

Bi-lingual English/Spanish may be required at some locations
Previous work experience in the hospitality industry highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
All “check-in” policies and procedures must be followed without any exceptions.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.