FRONT DESK SUPERVISOR

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

16h

About The Position

Assists in the Checking-in and out of the Hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might while staying at the resort. Supervises the Front desk area.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School Diploma or GED
Two years’ experience in the field or related area
Very strong communication, problem solving, decision making, and interpersonal skills
Superior customer service, teambuilding and conflict resolution skills
Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction
Basic computer software skills required
Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and correction.

Responsibilities

Responsibility for special needs of all guests in the Hotel
Scheduling of the Concierge
Making Key Cards for the Hotel
Knowledge of the Hotel and the surrounding area
Taking reservations for future Hotel guest as needed
A working knowledge of all packages that are offered at the Hotel
A working knowledge of basic computer systems
Responsible for knowing the special events and attractions of the surrounding area
Keep a clean work station at all times
Performs duties at maximum speed and efficiency when needed
Check out the hotel guest as needed
Adheres to all regulatory, departmental, and casino policies and procedures and to the Casino Internal Structure
Performs other duties as assigned