Front Desk Supervisor

Boise State University • Boise, ID

1d • $49,733

About The Position

Supervises a student services operation or department. Department Overview: Housing & Residence Life (HRL) is a department that accommodates approximately 3,000 students and staff across 10 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college. The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community. Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.” The support we offer residents during their time on campus is anchored in the following values: Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection Learning – Encouraging critical thinking, personal growth, and exploration Respect – Emphasizing empathy, consideration, and authenticity Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success. Level Scope: Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Requirements

• Analyze situations accurately and adopt an effective course of action.
• Communicate effectively both verbally and in writing.
• Experience conducting studies and preparing reports.
• Ability to establish and maintain effective working relationships with staff, students, and the general public.
• Knowledge of how to interpret and apply the rules, regulations, and policies governing registration and admissions and other functions assigned.
• Experience operating computers and business-related software, including word processing, spreadsheets, and databases.
• Experience supervising, training, evaluating, and scheduling office staff.
• Ability to work independently with little direction.
• Customer service experience in a variety of situations with the ability to handle people from a variety of backgrounds
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Coordinate and supervise office operations, including admissions, registration, residency, certifications, records, veterans, and others.
• Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
• Assure compliance of staff during a shift with district rules, policies, and procedures and laws governing residency, veterans, admissions, testing, and other areas of student services.
• Assist students and staff in resolving problems and complaints
• Recommend procedures to be used for the assigned areas.
• Maintain permanent student records.
• Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
• Assist in monitoring budget expenditures for student services program areas.
• Serve on special committees and perform special projects as assigned.
• Prepare and maintain reports and statistics as required.
• Housing Website & Data Management: Oversee HRL Website updates and ensure accurate information is readily accessible.
• Compile and analyze front office data to identify trends and recommend process improvements that enhance the residential student experience.
• Fiscal Oversight & Purchasing: Manage the Housing and Residence Life Front Office Purchasing Card, including supply purchases, charge reconciliation, and coordination with the Business Operations team to ensure accurate tracking and reporting of office expenses.
• HRL Customer Service Strategy: Develop front office customer service protocols tailored to Housing and Residence Life needs (residential community inquiries, family interactions, housing-related complaints).
• Be accessible to staff and students to answer questions by email, phone call or in person. Ensure staff are trained in HRL-specific policies and procedures to provide consistent, high-quality service.
• Communications Oversight: Draft and maintain front office communications, including email templates, FAQs, and student/parent messaging specific to Housing and Residence Life, ensuring consistency and alignment with departmental standards.
• Other duties as assigned by the Senior Director of Housing & Residence Life or designee. This includes but is not limited to at least 40 hours per year for full-time employees dedicated to helping with broad divisional or institutional programs or initiatives that may be outside the department, such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees