Front Desk Supervisor - EVEN Hotel Alpharetta Avalon
IHG•Alpharetta, GA
3d•$20
About The Position
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. The hourly rate for this position is $20 per hour. The main shift for this role is 3pm -11pm including weekends, weekdays and holidays.
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 2 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
Nice To Haves
- Other languages preferred
Responsibilities
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
- Reporting into the Director of Operations you’ll manage a team of front desk employees across several specialisms.
Benefits
- a full uniform
- impressive room discounts
- some of the best training in the business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
