Front Desk Supervisor

Four Winds Casinos Career Site•New Buffalo, MI

1d•Onsite

About The Position

SUMMARY: Responsible for the successful overall supervision of the activities of all employees who work in the front desk and bell desk areas of the hotel, ensuring maximum occupancy and optimum guest service and satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible. Guides and supports front desk and bell desk employees in the daily performance of their duties. Maintains a thorough and complete knowledge of all departmental procedures and assists in the administration of the hotel operations. Handles all guest requests in a prompt and courteous manner. Posts charges to guest accounts and makes adjustments and corrections as necessary. Ensures a maximum level of service and satisfaction is achieved and maintained. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them.

Requirements

High school diploma or general education degree (GED) preferred.
Two years experience in a hotel required, with progressive supervisory/managerial experience preferred.
Proficient accuracy in Basic Computer Literacy required.
Must possess excellent communication and organizational skills.
This position requires a Level 4 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.

Nice To Haves

Some college education preferred.

Responsibilities

Responsible for the successful overall supervision of the activities of all employees who work in the front desk and bell desk areas of the hotel, ensuring maximum occupancy and optimum guest service and satisfaction.
Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
Guides and supports front desk and bell desk employees in the daily performance of their duties.
Maintains a thorough and complete knowledge of all departmental procedures and assists in the administration of the hotel operations.
Handles all guest requests in a prompt and courteous manner.
Posts charges to guest accounts and makes adjustments and corrections as necessary.
Ensures a maximum level of service and satisfaction is achieved and maintained.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.