Front Desk Supervisor

Marriott•Orlando, FL

6h•Onsite

About The Position

The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting team members to maintain brand standards. This role acts as a leader on shift, resolving guest concerns, managing workflow, and ensuring accurate and efficient front office procedures. This will be a PM position.

Responsibilities

Lead by example in delivering outstanding guest service in alignment with brand standards
Handle guest concerns, complaints, and service recovery promptly and professionally
Ensure smooth check-in and check-out processes
Monitor lobby activity and maintain a welcoming, organized environment
Supervise front desk associates during assigned shifts
Provide guidance, coaching, and real-time feedback to team members
Assist with training new hires and ongoing development of staff
Ensure proper shift coverage and support team accountability
Ensure accuracy of reservations, billing, and folio management
Monitor cash handling, credit card procedures, and compliance with policies
Assist with balancing shifts, reports, and audit preparation
Review daily arrivals, departures, and special requests
Act as the primary point of contact between departments during the shift
Communicate effectively with Housekeeping, Engineering, and other teams
Ensure all guest requests and service issues are properly documented and followed up
Enforce hotel policies, procedures, and brand standards
Ensure adherence to safety, security, and confidentiality protocols
Support audit readiness and compliance with company expectations