Front Desk Supervisor

King's Pointe Resort • Storm Lake, IA

5d • Onsite

About The Position

Come join the award-winning King's Pointe Resort in Storm Lake, IA! We are currently accepting resumes for a Front Desk Supervisor role. The Front Desk Supervisor is a "hands-on" role that will work closely with the General Manager and other members of the leadership team to ensure we are meeting guest expectations from the time they make their reservation, through their stay, and even beyond checking out of their room. Ideal candidates will have prior guest services experience, ideally in a hotel setting, is self-motivated, has the ability to develop and train others, and the availability to work as the occupancy increases (nights, weekends, and holiday may be required). Some responsibilities may include but are not limited to: Assisting the General Manager with reviewing the front office schedules, training plans, shift checklists, and supplies. Handling guest inquires and complaints, assisting with reservations, escalating to the appropriate member of leadership as necessary. Coordinating coverage in the event of an absence with the General Manager for front desk and night audit shifts. May be asked to assist with month-end inventory of marketplace, office supplies, breakfast and other items related to the front desk. Communicate with the General Manager as necessary regarding supplies that are low outside of monthly inventory. Welcome guests, internally and externally, upon entering the hotel lobby and public space. Conducts training and coaching for the front desk and night audit team members, communicates feedback to General Manager. Coordinates and communicates with other hotel departments to ensure satisfactions and exceptional guest service. May be asked to participate in the recruiting process for new hires within the guest service department. Handles transactions at the front desk, review over and shorts along with the GM. Maintains a professional and welcoming demeanor when interacting with guests, externally and internally. Ensures compliance with S&L Hospitality and brand standards. Provides leadership and motivation for guest services team.

Requirements

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2 years of experience in a front office or guest service role, with at least 1 year in a supervisory or leadership position.
• Excellent customer service and communication skills, with the ability to interact professionally with guests, team members, and management.
• Strong problem-solving and decision-making abilities.
• Proficiency in front desk/hotel software and Microsoft Office Suite.
• Must be able to stand for long periods and lift up to 25 pounds.
• This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

Nice To Haves

• a degree in hospitality management or related field is preferred.

Responsibilities

• Assisting the General Manager with reviewing the front office schedules, training plans, shift checklists, and supplies.
• Handling guest inquires and complaints, assisting with reservations, escalating to the appropriate member of leadership as necessary.
• Coordinating coverage in the event of an absence with the General Manager for front desk and night audit shifts.
• Assist with month-end inventory of marketplace, office supplies, breakfast and other items related to the front desk.
• Communicate with the General Manager as necessary regarding supplies that are low outside of monthly inventory.
• Welcome guests, internally and externally, upon entering the hotel lobby and public space.
• Conducts training and coaching for the front desk and night audit team members, communicates feedback to General Manager.
• Coordinates and communicates with other hotel departments to ensure satisfactions and exceptional guest service.
• Participate in the recruiting process for new hires within the guest service department.
• Handles transactions at the front desk, review over and shorts along with the GM.
• Maintains a professional and welcoming demeanor when interacting with guests, externally and internally.
• Ensures compliance with S&L Hospitality and brand standards.
• Provides leadership and motivation for guest services team.

Benefits

• Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through hotels that are current in our portfolio.
• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees