Front Desk Supervisor

Sandpiper Property Mgt•Vienna, VA

15d

About The Position

Ready to step up as the second-in-command and drive operational excellence across all hotel functions? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Assistant Hotel Manager! This pivotal leadership role assists the Hotel Manager in managing property operations to assure optimum performance and continual improvement in Key Performance Indicators (KPIs). You will be the first level of contact for guest and employee issues, performing duties that assure efficiency, profitability, and a 100% commitment to guest satisfaction, demonstrating our value to "Play To Win." You are responsible for the daily execution of hotel standards, financial oversight, and ensuring an excellent experience for every guest and employee. You play a critical role in fostering a proactive, accountable, and high-performing team environment.

Requirements

High school diploma or equivalent (GED).
1 or more years of experience in human resources or a leadership role (hospitality, retail, food service preferred).
General understanding of common office/human resources procedures.
Basic business awareness of all applicable Federal, State, and Local laws related to human resources.
Must be able to read, write, and speak English proficiently.
Intermediate computer operation, effective communication with staff and guests, and effective conflict management, negotiation, and sales skills.

Nice To Haves

A Bachelor’s degree in Business Management, Economics, Marketing, or other business-related field is preferred.

Responsibilities

Assist the Hotel Manager in monitoring property operations and driving Company initiatives.
Assist with monitoring monthly inventory of supplies and equipment and ensuring purchases are within budget and with approved vendors.
Serve as a team lead for all other hourly staff members in their daily work activities.
Train employees on Company standards and job performance expectations when the Hotel Manager is unavailable.
Serve as the first level of contact for Guest Service issues.
Resolve guest issues or determine necessity to escalate to the General Manager (GM) or Regional Manager.
Promote 100% guest satisfaction throughout the property.
Uphold and Enforce Sandpiper standards and policy compliance at the hotel level.
Ensure proper handling of client requests through responsiveness, follow-up, and escalation.
Work proactively with other team members and prioritize activities for the best interest of the team on joint projects.
Openly share new ideas and keep team members apprised to avoid surprises and disappointed guests.
Ensure proper selection and retention of all property staff, partnering with the GM on interview selection.
Assist the General Manager with coaching team members, ensuring all are held accountable for policies and procedures.
Ensure training, coaching, counseling, and engagement of all team members.
Verify that all team members have satisfied all required Corporate and Brand specific training.