Hotel, Front Desk Supervisor

Muckleshoot Casino Resort • Auburn, WA

3d • $27

About The Position

1. Be the face of MCR for new hires and team members; exemplify MCR’s values
and set a great example by always demonstrating excellent guest service and
professionalism.
2. Greet and welcome guests upon arrival, creating a warm and inviting
atmosphere.
3. Handle guest check-ins and check-outs efficiently, ensuring accuracy in
reservations, payments, and guest information.
4. Supervise, train, and mentor front desk associates to ensure excellent
customer service and adherence to resort policies and procedures.
5. Address and resolve guest inquiries, concerns, and complaints promptly and
professionally.
6. Proactively provide information about resort facilities, services, and
local attractions to enhance guest experiences.
7. Foster positive relationships with repeat guests and VIPs to enhance their
experience and encourage loyalty.
8. Collaborate with housekeeping and maintenance to ensure rooms are prepared
for guest arrivals and address any maintenance issues promptly.
9. Work cross-functionally with other departments to find solutions that
enhance guest satisfaction and streamline operations.
10. Assist in managing room availability to optimize revenue and occupancy.
11. Manage guest payments, process invoices, and manage the cash drawer
accurately.
12. Prepare daily financial reports and reconcile discrepancies as needed.
13. Create, maintain, and facilitate a positive and safe work environment;
promote positive team member relations and reports issues to the
appropriate personnel.
14. Perform other duties as assigned.

Requirements

• Minimum of two (2) years of luxury hospitality experience required
• Minimum of one (1) year of supervisory experience required
• Proven experience in Front Desk or Guest Services operations required

Nice To Haves

• Bachelor’s degree in hospitality management or related field a plus!
• Tribal gaming experience a plus.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, process invoices, and manage the cash drawer accurately.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

Benefits

• Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees