Front Desk Supervisor
Choctaw Nation of Oklahoma•Durant, OK
9d
About The Position
The Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Front Office Manager/Hotel Shift Manager.
Requirements
- Computer Software Skills
- Prioritize and organize.
- One (1) year prior hotel front desk experience.
Responsibilities
- Monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Review reservation, checking for special requests, or any follow-up required.
- Maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.
- Respond to guest comments, complaints, and concerns.
- Review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.
- Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.
- Ensure staff reports to work as scheduled and document tardy and absent employees.
- Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
