Front Desk Supervisor

Commonwealth Hotels • Denver, CO

9d • $21 - $22 • Onsite

About The Position

Join Our team at the The ART Hotel! Accepting applications through January 16, 2026 or until filled Hourly range $20.50-21.50 The ART Hotel is seeking a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor. About Us: Find us in the arts district, with the State Capitol and a half-dozen museums within 10 minutes' walk. We bring Denver's spirit indoors with curated artwork throughout the hotel, and mountain and city views at every turn. See downtown from a new vantage at our rooftop bar and restaurant. Memorable event space includes a dedicated team and on-site catering. Why This Role? Working as a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Desk Supervisor offers an exciting opportunity for culinary professionals looking to grow in a dynamic, high-volume hospitality environment. This role provides hands-on experience in a well-respected hotel brand known for career advancement, with opportunities to oversee food preparation for conferences, banquets, and dining guests. Employees benefit from competitive pay, comprehensive benefits—including health insurance, retirement plans, and paid time off—as well as exclusive discounts at Hilton properties worldwide. The kitchen fosters a collaborative and team-oriented atmosphere, allowing supervisors to work alongside experienced culinary professionals while leading and mentoring staff. With exposure to diverse cuisines and cooking techniques, this position enhances both leadership and culinary skills. Located near Denver, the hotel offers a vibrant food scene and an active lifestyle, contributing to a positive work-life balance.

Requirements

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
• Applicants should have flexibility to work weekends & holidays

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, On Demand PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED