Front Desk Supervisor

Island Hospitality Management•San Diego, CA

1d•Onsite

About The Position

At MOXY, the front desk is more than a desk; it’s the heartbeat of the hotel. We’re looking for a confident, service-driven Front Desk Supervisor who thrives in a high-energy environment and enjoys blending hospitality, events, and social experiences. This role supports the daily operation of the front desk and front desk bar, while also assisting with on-property events and activations that bring the MOXY vibe to life. This position will require flexible scheduling availability.

Requirements

A highly motivated, hands-on leader with a strong sense of ownership
Comfortable working in a fast-paced, social, and guest-facing environment
Ability to anticipate issues, think on your feet, and solve problems calmly
Strong communication skills and a natural ability to connect with guests and team members
Able to remain composed and professional in high-volume or high-energy situations
Approachable, positive, and visible on the floor—this is a leadership-through-presence role
Ability to stand, walk, and move throughout the hotel for extended periods
Schedule varies based on occupancy, seasonality, events, and staffing needs
Island Hospitality cannot guarantee a set number of hours per week

Responsibilities

Lead and support daily front desk operations, including guest check-in and check-out
Support the front desk bar operation, ensuring responsible service, brand standards, and a great guest experience
Assist with hotel events and activations, including setup, execution, guest flow, and service support
Serve as a key point of contact for guests, team members, and vendors
Ensure all front desk team members are trained on service standards, brand expectations, and guest recovery procedures
Process guest payments and resolve billing questions according to hotel standards
Prepare shift reports and communicate key updates to the management team
Assist with team member scheduling, coverage, and daily task coordination
Actively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brand
This position requires flexible availability, including evenings, weekends, and holidays, as needed to support business needs and event schedules.

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations