Front Desk Supervisor

BRIDGETON HOLDINGS GROUP•New York, NY

8h•$25 - $25•Onsite

About The Position

We are looking for a Front Desk Supervisor to join the team! As a Front Desk Supervisor, you will be assisting the Front Desk Manager in overseeing the day-to-day operations of the Front Desk. Reporting to the Front Desk Manager, you will help assist with scheduling, training, and daily operations of the Front Desk. You will have good communication skills, with the ability to oversee a team of employees and report to management. You will have excellent communication skills, with the ability to effectively communicate to staff and guests.

Requirements

Over 2+ years of Hotel Front-Desk experience is a MUST.
Strong attention to detail and ability to multitask in a fast-paced environment.
Strong organizational and time management skills.
Strong written and verbal communication skills
Knowledge in Microsoft office and other relevant computer systems.

Nice To Haves

3+ Years of hospitality experience preferred.
Familiarity with OPERA or OPERA CLOUD is a plus.

Responsibilities

Able to follow instructions and procedures with the ability to take direction from superiors.
Able to supervise staff, including assigning duties, providing training and coaching when needed.
Handle guest reservations and complaints in a professional and efficient manner.
Ensure that the front desk operates efficiently and effectively by monitoring guest check-in and check-out procedures.
Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met.
Ensure that all front office areas are clean, organized and well maintained.
Able to effectively communicate and report details to management.
Able to lift to 40 pounds
Able to walk, and stand for a significant degree
Able to kneel, reach, bend, feel, talk, see, hear, and lift.
Motivate, Train, and coach new front desk staff.
Resolve any guest billing discrepancies.
Attend meetings to discuss guest needs and front desk operations.
Basic math skills, with the ability to handle cash and credit card transactions accurately.
Strong attention to detail and accuracy and ability to multitask in a fast-paced environment.
Making sure all guest inquiries, questions, and/or concerns are properly taken care of.
Overseeing the scheduling of employees, making sure all shifts are filled as needed.
Excellent communication and interpersonal skills.
Maintain accurate and up-to-date records of guest information and room assignments.