Front Desk Specialist - Full Time

ATHENS ORTHOPEDIC CLINIC, PA

4h • Onsite

About The Position

The Front Office Specialist is responsible for providing exceptional customer service, ensuring patients arrive for their appointments on time, and contributing to the company's financial success by collecting appropriate co-insurance and co-payments. This is a full-time position located in the Loganville Clinic, working Monday through Friday from 9:00 am to 6:00 pm.

Requirements

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
• Ability to multi-task in a fast paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Demonstrates a high level of customer service and interpersonal communication skills
• Ability to quickly adapt to new work environments and personnel

Nice To Haves

• Front Desk experience in a health care setting preferred

Responsibilities

• Create a culture of exceptional customer service by continually exceeding patient expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Properly maintain and manage daily schedules of clinics, including ensuring patients are scheduled properly, therapists are blocked off correctly, managing sudden available spots, addressing a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post-operative patients correctly according to their physicians’ clinical schedule and special requests.
• Ensure proper information is obtained from the patient (i.e., identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.).
• Be the first friendly face or friendly voice that patients come into contact with and be pleasant and personable with all Therapy patients.
• Follow all money handling procedures, collect co-pays and co-insurances from patients, create a ledger for the billing company to ensure proper amounts are posted to the correct accounts and dates of service, and create a deposit for the bank.
• Track the numbers of referring physicians and determine whether they are new or existing referrals.
• Manage patient accounts, including Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff, and handling simple patient billing concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees