Front Desk Specialist and Referral Coordinator

Tri-County Therapy•Charleston, SC

About The Position

Tri-County Therapy, LLC (“TCT”) is a leading pediatric therapy company providing speech, occupational, aquatic, and physical therapy services for children from birth to age 18. Our mission is to deliver high-quality therapy while fostering a diverse, supportive workplace where each team member feels empowered to contribute their unique strengths and achieve their full potential. With clinics in Charleston, Ladson, Mount Pleasant, Greenville and Anderson — plus services in homes, preschools, and the community — TCT offers a true multidisciplinary approach to care. We are currently seeking an exceptional Scheduling & Front Desk Specialist to join our Anderson team. What You’ll Do You’ll be the first point of contact for families and a key support to our therapy team. Core responsibilities include: Managing all aspects of scheduling for the Anderson office (patient communication, attendance warnings, recurring appointments, makeups, initial evaluations, etc.) Providing scheduling support for the Greenville office as needed Managing Greenville and Anderson referrals and new patient onboarding Handling all outgoing Upstate script requests to pediatricians Coordinating Upstate BabyNet referrals – EI communication, IFSP monitoring, and Knack updates Managing Anderson office supplies/Knack requests and maintaining office presentability Auditing therapy schedules for compliance and preparing data reports Performing miscellaneous office administration tasks and projects as assigned What We’re Looking For Education: Bachelor’s degree preferred Experience: Minimum of 4 years’ experience in scheduling, patient management, office coordination, or a related administrative role Skills: Exceptional communication and customer service; strong computer and scheduling skills; ability to manage multiple priorities with initiative and independent judgment Attitude: Calm, positive, and professional in responding to difficult situations Schedule & Benefits Monday–Thursday 7:45am – 5:15 pm (30-minute lunch) and Friday 7:45am-11:45am No weekends or holidays Offices close the week between Christmas & New Year’s with the option of unpaid leave or PTO for extra time off with family Standard benefits include Holiday Pay, PTO, Health and Dental Elective benefits include vision, short-term disability, life insurance and 401k. We would love to learn more about you and your goals. Our services reflect directly on the team members we select, and we are looking for someone who will be a positive, proactive part of our community. If you’re ready to join a supportive, child-focused team, please submit your resume — our management team will be in touch to schedule an interview.

Requirements

Minimum of 4 years’ experience in scheduling, patient management, office coordination, or a related administrative role
Exceptional communication and customer service
Strong computer and scheduling skills
Ability to manage multiple priorities with initiative and independent judgment
Calm, positive, and professional in responding to difficult situations

Nice To Haves

Bachelor’s degree

Responsibilities

Managing all aspects of scheduling for the Anderson office (patient communication, attendance warnings, recurring appointments, makeups, initial evaluations, etc.)
Providing scheduling support for the Greenville office as needed
Managing Greenville and Anderson referrals and new patient onboarding
Handling all outgoing Upstate script requests to pediatricians
Coordinating Upstate BabyNet referrals – EI communication, IFSP monitoring, and Knack updates
Managing Anderson office supplies/Knack requests and maintaining office presentability
Auditing therapy schedules for compliance and preparing data reports
Performing miscellaneous office administration tasks and projects as assigned