Front Desk Coordinator

Cognition•San Francisco, CA

5d•Onsite

About The Position

We’re hiring two Front Desk Coordinators to support our San Francisco office and help create a welcoming, well-run workplace experience. Sitting alongside our security team, this role is often the first point of contact for employees, candidates, and guests, and plays a key part in setting the tone for how it feels to walk into the office each day. This is a hands-on, people-facing role that blends logistics and operations with hospitality and judgment. You’ll help keep the office running smoothly as the company grows, and contribute to an environment where employees can do their best work. This role will be hired as one of two Front Desk Coordinators with complementary schedules. While both roles share core responsibilities and expectations, one will primarily support morning and midday operations, and the other will focus on afternoon and evening coverage. Clear communication and clean handoffs ensure a consistent experience throughout the day.

Requirements

Professional, friendly presence with strong communication skills
Comfortable in a highly visible, customer-facing role
Organized and detail-oriented, with strong follow-through
Able to balance structure with flexibility in a fast-moving environment
Comfortable lifting up to 35 lbs and being on your feet throughout the day

Nice To Haves

Experience in front desk, office coordination, hospitality, or rapid-growth companies is a plus

Responsibilities

Be the face of the office
Greet employees, candidates, and guests with professionalism and warmth
Coordinate with security to ensure a smooth, secure front desk experience
Support recruiting by welcoming candidates and helping interviews run on time
Keep the office moving
Manage incoming and outgoing mail, packages, and deliveries throughout the day, including intake and end-of-day handling
Help maintain reception organization and cleanliness
Stock and coordinate Cognition swag for incoming guests
Support workplace operations
Partner closely with the Employee Experience team on daily needs
Assist office services teams (custodial, culinary, vendors) as needed
Help troubleshoot day-to-day issues and escalate when appropriate
Contribute to a great employee experience
Notice what’s working and what isn’t in the office environment
Pitch in during busy moments, events, and high-traffic days
Help create a calm, welcoming, and reliable experience for everyone in the space and eventually know all employees by first name!