$24/HR- Front Desk/Reservations Manager- Venture Resorts
About The Position
Essential Responsibilities : Train, coach, and supervise all Guest Services/Reservations Agents Assign daily duties and schedules, ensuring optimal staffing Provide ongoing coaching and performance feedback through scheduled 1:1s and team meetings Always foster a culture of excellent customer service Oversee all reservation activities in Track, ensuring accurate reservation types and commission Review and manage guest contracts, process payments, and ensure completion of all booking procedures Utilize Track and Pulse to monitor team and individual performance Ensure accurate processing of new, adjusted, or canceled reservations Oversee Guest Web for payment collection and signed contract completion Ensure reservation goals are met, and conversion rates are maximized Manage guest complaints with professionalism, finding effective solutions to ensure satisfaction Answer phones, assist with high call volumes, and support the team in booking reservations Monitor and respond to voicemails, emails, leads, and online travel agent platforms in a timely manner Ensure all communications are courteous, timely, and informative, with a focus on upselling and guest engagement Oversee the creation and follow-through of all work orders in Manage the email/text messaging system within Breezeway Coordinate with maintenance and housekeeping teams on guest-reported issues and property needs Collaborate with third-party vendors to support property aesthetics and functionality Facilitate new property onboarding and related logistics Utilize reporting tools to track revenue, booking volume, cancellations, call metrics, and more Provide daily reservation reports and staffing assignments to management. Ensure accurate and efficient use of software systems including Track, Breezeway, phone systems, guest chat, keyless entry, and property readiness platforms. Serve as a liaison to property owners to optimize property performance and guest experience Communicate policy, procedures, and contract details to prospective guests clearly and accurately Support the guest experience from inquiry through departure, ensuring all needs are met Manage the department’s scheduling and time-off requests Oversee the travel insurance incentive program Maintain thorough knowledge of all active and upcoming rental properties Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Other duties as assigned
Requirements
- Proven experience in hospitality, guest services, or reservations
- Strong leadership and team building
- Excellent written and verbal communication
- Proficiency with Track, Breezeway, Pulse, and related hospitality software (or willingness to learn).
- High attention to detail, organization, and time
- Customer-focused mindset with a commitment to guest
- Ability to work flexible hours, including weekends and holidays as
Nice To Haves
- Guest Services and/or management experience preferred
Responsibilities
- Train, coach, and supervise all Guest Services/Reservations Agents
- Assign daily duties and schedules, ensuring optimal staffing
- Provide ongoing coaching and performance feedback through scheduled 1:1s and team meetings
- Foster a culture of excellent customer service
- Oversee all reservation activities in Track, ensuring accurate reservation types and commission
- Review and manage guest contracts, process payments, and ensure completion of all booking procedures
- Utilize Track and Pulse to monitor team and individual performance
- Ensure accurate processing of new, adjusted, or canceled reservations
- Oversee Guest Web for payment collection and signed contract completion
- Ensure reservation goals are met, and conversion rates are maximized
- Manage guest complaints with professionalism, finding effective solutions to ensure satisfaction
- Answer phones, assist with high call volumes, and support the team in booking reservations
- Monitor and respond to voicemails, emails, leads, and online travel agent platforms in a timely manner
- Ensure all communications are courteous, timely, and informative, with a focus on upselling and guest engagement
- Oversee the creation and follow-through of all work orders
- Manage the email/text messaging system within Breezeway
- Coordinate with maintenance and housekeeping teams on guest-reported issues and property needs
- Collaborate with third-party vendors to support property aesthetics and functionality
- Facilitate new property onboarding and related logistics
- Utilize reporting tools to track revenue, booking volume, cancellations, call metrics, and more
- Provide daily reservation reports and staffing assignments to management.
- Ensure accurate and efficient use of software systems including Track, Breezeway, phone systems, guest chat, keyless entry, and property readiness platforms.
- Serve as a liaison to property owners to optimize property performance and guest experience
- Communicate policy, procedures, and contract details to prospective guests clearly and accurately
- Support the guest experience from inquiry through departure, ensuring all needs are met
- Manage the department’s scheduling and time-off requests
- Oversee the travel insurance incentive program
- Maintain thorough knowledge of all active and upcoming rental properties
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
