Spa Front Desk & Reservations
About The Position
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess. Consistently offers professional, engaging and friendly service Greet guests over the phone in a warm genuine manner Maintain a high level of professionalism in all aspects of job performance Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells Communicate all changes, cancellations and additions to the back of house leadership team Promote a safe working environment by adhering to hotel health and safety standards Process transactions and adjustments in Book4Time daily Perform any duties and responsibilities as assigned including daily checklists
Requirements
- Experience working in the spa or salon industry
- Must be able to read, write, and speak English
- Basic computer skills required
- Adhere to Fairmont Scottsdale Princess grooming guidelines
- Constant standing and walking throughout shift
Nice To Haves
- Book4Time experience preferred
- Bilingual in Spanish is an asset
Responsibilities
- Consistently offers professional, engaging and friendly service
- Greet guests over the phone in a warm genuine manner
- Maintain a high level of professionalism in all aspects of job performance
- Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
- Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
- Communicate all changes, cancellations and additions to the back of house leadership team
- Promote a safe working environment by adhering to hotel health and safety standards
- Process transactions and adjustments in Book4Time daily
- Perform any duties and responsibilities as assigned including daily checklists
Benefits
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
- 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
