Front Desk Representative - Tower Suites/VIP

Wynn Resorts•Las Vegas, NV

11d

About The Position

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Requirements

High school diploma or equivalent
Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
Money handling, basic level math, accounting responsibilities
Must be at least (21) years of age
Requires excellent communications and telephone etiquette skills

Nice To Haves

Second language preferred but not required
Knowledge of Opera PMS preferred but not required

Responsibilities

Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
Acts as a liaison between guests and all other Property Departments
Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
Responsible for maintaining a working knowledge all current promotions and rate codes
Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
Resolve guest issues within limits of authority and empowerment
Maintains the cleanliness and supply levels of Front Desk
Accurately completing checklists and reports associated with specific shifts
Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room