Front Desk Associate - SpringHill Suites Bend

Level5 Hospitality • Bend, OR

3d

About The Position

As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.

Requirements

• Proficient in Microsoft Office Suite or similar software
• Work experience as a Front Desk agent preferred
• Level5 High Touch service
• Food Safety Certification
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality
• High School diploma

Responsibilities

• Perform all check-in and check-out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and how to respond
• Complete daily reports, audit correspondence, as required by the shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to Guest complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required or asked by Supervisor
• Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
• Address visitor questions and requests promptly, courteously, and efficiently
• Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
• Maintain adequate supplies of items such as clean glassware, dishes, or trays
• Fill beverage and ice dispensers
• Stock cabinets or serving areas with condiments and refill condiment containers
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and use required safety equipment
• Performs other related duties as required

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED