Front Desk Representative

iCare Health Solutions Enterprise•Ft. Lauderdale, FL

2d•$15 - $17•Onsite

About The Position

General Summary Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Requirements

One to two years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook

Nice To Haves

Bilingual (English / Spanish)

Responsibilities

Perform check in and check out tasks, as well as insurance verification in one or more of the following areas:
Greet and check in patients and other visitors arriving for appointments
Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
Coordinate with patients regarding their insurance benefits and medical provider program
Collect co-payments/balances upfront
Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
Obtain, verify, and enter patient and their provider’s information into EMR ensuring the accuracy of all entries
Scan paperwork to EMR
Complete end-of-day closing duties
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Complete check out procedures at end of patient visit
Make follow-up appointments using scheduling protocol and forcing power protocol
Post charges and keep the posting of capitations up to date
Fax visit notes to the PCP or referral physician
Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
Scan all supporting documentation into the patient’s chart