Front Desk Representative
About The Position
Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace. Essential Functions Perform check-in and check-out tasks, as well as insurance verification in one or more of the following areas: Check-In · Greet and check in patients and other visitors arriving for appointments · Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information · Coordinate with patients regarding their insurance benefits and medical provider program · Collect co-payments/balances upfront · Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit · Obtain, verify, and enter the patient and their provider’s information into EMR, ensuring the accuracy of all entries · Scan paperwork to EMR · Complete end-of-day closing duties · Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate Check-Out · Complete check-out procedures at the end of patient visit · Make follow-up appointments using scheduling protocol and forcing power protocol · Post charges and keep the posting of capitations up to date · Fax visit notes to the PCP or referral physician · Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected · Scan all supporting documentation into the patient’s chart Insurance Verification · Verify insurance coverage(s) at least one day in advance · Request and obtain authorizations and referrals · Scan to PDF and upload verified documents to each assigned location · Assist with overflow of incoming calls · Communicate with patients regarding copays, deductibles, and other fees · Cancel and/or reschedule appointments for terminated insurances · Verify and correct if needed PCP and Marketing Plan fields Cross-train to cover other Front Desk positions as needed
Requirements
- One to two years of Customer Service experience
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Ability to handle and diffuse patient complaints and disagreements
- Exceptional communication and interpersonal skills
- Experience navigating Electronic Medical Records and Outlook
Nice To Haves
- Bilingual (English / Spanish)
Responsibilities
- Perform check-in and check-out tasks
- Insurance verification
- Greet and check in patients and other visitors arriving for appointments
- Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
- Coordinate with patients regarding their insurance benefits and medical provider program
- Collect co-payments/balances upfront
- Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
- Obtain, verify, and enter the patient and their provider’s information into EMR, ensuring the accuracy of all entries
- Scan paperwork to EMR
- Complete end-of-day closing duties
- Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
- Complete check-out procedures at the end of patient visit
- Make follow-up appointments using scheduling protocol and forcing power protocol
- Post charges and keep the posting of capitations up to date
- Fax visit notes to the PCP or referral physician
- Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
- Scan all supporting documentation into the patient’s chart
- Verify insurance coverage(s) at least one day in advance
- Request and obtain authorizations and referrals
- Scan to PDF and upload verified documents to each assigned location
- Assist with overflow of incoming calls
- Communicate with patients regarding copays, deductibles, and other fees
- Cancel and/or reschedule appointments for terminated insurances
- Verify and correct if needed PCP and Marketing Plan fields
- Cross-train to cover other Front Desk positions as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
