Front Desk

Lorien Health Services•Ellicott City, MD

4d•$18 - $20

About The Position

The Overnight Front Desk Representative at Lorien Encore at Turf Valley plays a vital role in supporting the safety, security, and comfort of our residents during overnight hours. Serving as the first point of contact for residents, families, visitors, and staff, this position ensures a welcoming presence while maintaining building security and supporting communication between departments in both Assisted Living and Skilled Nursing settings.

Requirements

High school diploma or equivalent, preferred
Previous experience in customer service, healthcare, hospitality, or security preferred
Strong interpersonal and communication skills
Ability to remain calm, professional, and decisive in emergency situations
Basic computer skills and comfort using phones, call systems, and office equipment
Reliable, punctual, and able to work independently overnight

Nice To Haves

Experience in Assisted Living, Skilled Nursing, or senior living a plus

Responsibilities

Greet and assist residents, families, staff, and approved visitors in a professional and compassionate manner
Monitor building access, follow overnight security protocols, and ensure all entrances are secured
Answer and appropriately route incoming phone calls, emergency alerts, and call systems
Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned
Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary
Monitor alarms, emergency systems, and surveillance equipment
Maintain accurate overnight logs, reports, and incident documentation
Communicate critical overnight information to day shift leadership and department staff
Assist with light administrative duties such as filing, data entry, and report preparation
Maintain a clean, organized, and professional front desk and lobby environment
Adhere to all HIPAA, confidentiality, safety, and infection control policies