Front Desk Rep/Scheduler - Dublin, GA

Optim•Dublin, GA

About The Position

Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff.

Requirements

High school diploma or general education degree (GED).
Minimum one year experience in customer service in a high volume atmosphere.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables.
To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred.

Nice To Haves

Prefer minimum two years’ experience as front desk associate in a health care organization to include basic knowledge of insurance plans, coverage and procedures.

Responsibilities

Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location.
Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms
Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…)
Maintains a friendly and professional demeanor while answering and routing phone calls as necessary.
Verifies patient’s demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility.
Prepares school and work excuses as needed.
Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member.
Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary
Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed.
Maintains a high level of confidentiality when servicing patients.
Must have flexibility with hours as needed for clinic.
Completes pod assignment board for the next day’s clinic at the close of each day for certain locations.
Follows proper security procedures at the close of each day to ensure facility safety
Receives and distributes faxes daily as necessary
Collects/Sorts and distributes incoming mail as necessary
Other duties as assigned.