Front Desk Receptionist

Southeastern Medical Oncology Center (SMOC)•Jacksonville, NC

15d

About The Position

Are you looking for a new opportunity to grow your career within the company? We value our talented employees so if you meet the requirements of this position, we encourage you to apply today! The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Responsibilities

To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
Schedule appointments and answer multiple phones lines.
Ensure all required patient paperwork is compiled for that day’s appointments.
Collect co-pays and past balances at check-in
Reviews for completeness and accuracy and then enters required patient demographics and clinical information.
Take pictures of patients for chart and collect insurance card(s) front and back.
Answers telephone promptly and directs or takes a message accordingly
Sanitize/tidies the reception area/lobby DAILY
Checks patients in and out of the institution and schedules appointments as appropriate
Protects patients’ rights by maintaining confidentiality of personal/financial information
Maintains operations by following policies and procedures; adapts to changes as needed
Keep accurate till for change and collections
Maintains new and updated demographic and patient portal information by keying this information into our systems.
Work as a team to help each other in their duties as appropriate
Scan all documents into the patients EMR
Process all medical records requests