Front Desk Receptionist

TRIAD MSO•Shawnee, OK

2d•Onsite

About The Position

Triad Complete Healthcare in Shawnee is seeking a courteous, professional, and detail-oriented Medical Receptionist to support daily front office operations. This role is essential to patient experience and clinic efficiency. The ideal candidate demonstrates a patient-centered attitude and strong organizational skills. At Triad, you will find a comfortable and supportive work environment — our team members are proud to be part of the Triad family.

Requirements

High School diploma or equivalent required
Previous experience in a medical office, clinic, or general office environment preferred.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Basic knowledge of medical terminology and insurance processes preferred.
Ability to understand insurance benefits and perform basic mathematical tasks.
Proficient in basic computer skills and office equipment (phones, fax, copier).
Ability to type at least 40 WPM.
Strong organizational, multitasking, and critical-thinking abilities.
Ability to follow verbal and written instructions accurately.

Nice To Haves

Experience with Electronic Health Record (EHR) systems; AdvancedMD or Athena experience is a plus.
Knowledge of insurance verification, prior authorizations, and billing practices.
Compassionate and empathetic approach when working with patients and families.
Ability to work efficiently in a fast-paced environment.
Bilingual (Spanish/English) is a plus.

Responsibilities

Greet and check in patients and visitors in a courteous, professional, and friendly manner.
Verify patient information and update demographics as needed while ensuring privacy and confidentiality.
Act as a liaison between patients, staff, and physicians, communicating clearly and effectively.
Address patient concerns and complaints in a timely, compassionate, and professional manner.
Inform patients of delays or changes to appointments as needed.
Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services.
Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
Coordinate with healthcare providers to manage appointment availability and patient flow efficiently.
Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents.
Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system.
Prepare patient charts and ensure all required documentation is available for providers.
Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit.
Identify insurance coverage issues and communicate appropriately with patients, providers, and staff.
Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage.
Accurately collect co-pays, deductibles, and other payments.
Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
Assist with billing inquiries and posted transactions.
Process incoming and outgoing mail, faxes, and other communications.
Maintain a clean, organized, and professional front desk and waiting room area.
Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness.
Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits.