Front Desk Receptionist

Serenity Mental Health Centers • Phoenix, AZ

4d

About The Position

As a Receptionist (Patient Experience Coordinator), you’ll be the first point of contact for our patients — the person who sets the tone and makes people feel at ease. This role is perfect for someone with strong customer service skills who wants to do work that matters. No healthcare experience? No problem. If you’ve worked in hospitality, retail, or any fast-paced service role, you already have the foundation — we’ll teach you the rest.

Requirements

• A people-first attitude with great communication skills
• Ability to multitask and stay calm under pressure
• Comfort using email, calendars, and scheduling systems
• A willingness to learn healthcare protocols and privacy practices
• 1+ year of customer-facing experience (retail, hospitality, etc.)
• High School Diploma or GED

Responsibilities

• Greet every patient with warmth and professionalism
• Manage check-in/check-out, verify info, and assist with forms
• Answer phones and emails with clarity, kindness, and accuracy
• Schedule and confirm appointments
• Keep front desk area clean, calm, and welcoming
• Use digital tools and office systems efficiently
• Support teammates and adapt as needs shift

Benefits

• 10 PTO days (15 after year 1) + 10 paid holidays
• 90% covered health, dental & vision insurance
• 401k + internal growth opportunities
• Referral Bonuses: Get rewarded for bringing great people into the team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees