Front Desk Receptionist

OAKMONT COUNTRY CLUB•Oakmont, PA

11d•Onsite

About The Position

Oakmont Country Club is seeking a friendly, professional, service-oriented Front Desk Receptionist to welcome our members and guests. This role is essential in delivering an exceptional member experience by providing courteous service, handling inquiries, and supporting daily front desk operations to maintain our high standards of service and hospitality.

Requirements

This role requires a high attention to detail.
Ability to multi-task.
Ability to quickly problem solve.
Strong communication skills.
Microsoft Office experience is required.
Must be available to work nights, weekends and holidays

Responsibilities

Screen and route incoming telephone calls using proper telephone etiquette to appropriate office or individual using a central switchboard or multi-line telephone system
Welcome members and guests to the Club, provide them with information, answer any queries they may have and direct them to the location of the Club or person they need to see if applicable
Extensive software skills (e.g. Microsoft Office) are required
Communicate professionally and effectively with members and guests
Operate office equipment such as copiers, calculators, personal computers, or other equipment found in the front desk work area
Thoroughly understands and follows proper cash checking and cash handling policies and procedures
Has a working knowledge of the reservations department; takes same day and future reservations
Responsible for selling cigars and cigarettes to members and guests and billing the appropriate member in the POS system
Prepares bills for special events
Maintains the cleanliness and neatness of the Front Desk area
Update lunch and dinner menus
Performs other duties as assigned