Front Desk Receptionist

CITYDOC•Dallas, TX

5d•$16 - $18•Onsite

About The Position

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Receptionist to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.

Requirements

High school diploma or equivalent required.
Excellent interpersonal, communication, and problem-solving skills.
Strong attention to detail and organizational ability.
Capacity to work independently and as part of a collaborative team.
Commitment to patient confidentiality and HIPAA compliance.
Must adhere to all CityDoc policies and procedures.

Nice To Haves

Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred.
Strong communication and organizational skills.
Ability to remain calm and efficient in a fast-paced environment.
Comfortable with computers, EMR systems, and insurance verification processes.
Prior experience in a medical front office or customer service environment preferred.
Bilingual (English/Spanish) is highly desirable but not required.

Responsibilities

Patient Reception & Check-In Greet patients and visitors with professionalism, compassion, and courtesy
Distribute and collect registration paperwork, reviewing for accuracy and completeness
Provide clear instructions to patients about the visit process, including remaining nearby
Scan and upload insurance cards and photo IDs
Scheduling & Communication Add patients to the schedule promptly to maintain order of service
Notify patients when it’s time to return and send follow-up reminders as needed
Use Solv to send texts or voicemails regarding visit updates or cancellations
Accurately document no-shows or patient cancellations in the system
Chart Management & Data Entry Create and maintain accurate charts for all walk-ins and scheduled patients
Enter patient demographics and insurance information into the EMR system
Print necessary documentation, including demographics and consent forms
Verify insurance coverage and clearly document verification status
Alert clinical staff of missing or incomplete information prior to patient placement
Administrative, Facility & Operational Support Answer and route incoming phone calls professionally
Maintain the Daily Transaction Log and front desk records accurately
Collect patient payments and provide receipts per clinic protocols
Assist with daily bank deposits and coordinate with other team members for coverage
Keep the lobby and front desk area clean, organized, and welcoming
Replenish front desk materials and restroom supplies throughout the day