Front Desk Receptionist

Precision Healthcare Specialists • Naples, FL

14h • Onsite

About The Position

The Front Desk Receptionist serves as the first point of contact for patients visiting our Otolaryngology practice. This role is essential in creating a welcoming, professional, and efficient patient experience. The ideal candidate is personable, organized, and comfortable working in a fast-paced specialty medical environment.

Requirements

• High school diploma or equivalent required
• Minimum of 1 year of front desk or medical receptionist experience preferred
• Experience in a specialty practice (ENT, surgical, or multi-provider) preferred
• Familiarity with EMR systems and basic medical office workflows
• Knowledge of insurance verification, referrals, and co-pay collection
• Strong customer service and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment

Nice To Haves

• Professional phone and in-person communication skills
• Attention to detail and accuracy
• Strong time management and prioritization skills
• Team-oriented mindset
• Patient-centered attitude with a compassionate demeanor

Responsibilities

• Greet and check in patients in a friendly, professional manner
• Answer incoming phone calls, route calls appropriately, and assist with general inquiries
• Verify patient demographics, insurance information, referrals, and authorizations at check-in
• Collect co-pays, outstanding balances, and post payments accurately
• Schedule, reschedule, and confirm patient appointments as needed
• Scan, upload, and maintain patient documentation within the EMR system
• Ensure patient forms, consents, and registration paperwork are completed and accurate
• Communicate effectively with clinical staff and providers regarding patient flow and needs
• Maintain a clean, organized, and professional front desk and waiting area
• Adhere to HIPAA regulations and maintain patient confidentiality at all times

Benefits

• Precision Healthcare Specialists is dedicated to providing exceptional specialty care through teamwork, compassion, and professionalism.
• We offer a collaborative work environment and opportunities for growth within our expanding organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED