Front Desk Receptionist - Eye Care
About The Position
With over 40 years of experience, our practice has an excellent reputation and has been the leader and the top-rated eye care office in the bay area in the field of comprehensive vision care, myopia control, and dry eye disease. We are seeking a dedicated and detail-oriented Front Desk Associate to join our team. In this role, you will play a crucial part in providing exceptional patient care and supporting the optometric practice. As a Front Desk Associate, you will assist in various clinical and administrative tasks including assisting patients during the check in process, payment collection, data collection, check out process, and ensuring a smooth and efficient workflow within the office.
Requirements
- HIGH SCHOOL DIPLOMA OR EQUIVALENT.
- TWO YEARS’ MINIMUM EXPERIENCE IN CUSTOMER SERVICE.
- Excellent organizational skills with attention to detail to maintain accurate records.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong reliability and a track record of punctuality.
- Proficiency with typing, Microsoft Office, and general computer skills.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Multitasking and time-management skills, with the ability to prioritize tasks
Nice To Haves
- Experience as a receptionist in an optometry office is a plus but not required.
Responsibilities
- Greet patients and visitors professionally, ensuring a positive first impression of the practice
- Schedule and confirm appointments, managing the calendar effectively to optimize patient flow.
- Perform clerical duties such as scanning, data entry, etc.
- Collects accurate demographics and insurance eligibility information.
- Registers new and established patients according to expected workflows.
- Captures and updates insurance information in the patient’s record.
- Completes enrollment and necessary forms for financial programs.
- Completes necessary clinical forms required for patient visit.
- Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
- Ensure confidentiality and compliance with company policies regarding sensitive information.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
