Front Desk Receptionist

Behavioral Health Allies • Kansas City, MO

17d • Onsite

About The Position

The Front Desk Receptionist serves as the first point of contact for Behavioral Health Allies and plays a critical role in maintaining a safe, organized, welcoming, and professional front office environment. This role is responsible for managing visitor check-in procedures, maintaining building security at entry points, monitoring student attendance, coordinating office supply management, supporting purchasing processes, assisting with event logistics, and providing administrative support across departments. The Front Desk Receptionist must demonstrate strong organization, professionalism, emotional regulation, attention to detail, and alignment with BHA’s Core Values. This role directly impacts safety, compliance, family experience, and operational efficiency.

Requirements

• High School Diploma or GED required
• 1–3 years of front desk, receptionist, administrative, school office, or customer service experience preferred
• Experience in healthcare, education, or behavioral health setting preferred
• Strong communication and presentation skills (written, verbal, and visual) with a compassionate, professional demeanor.
• Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
• Ability to manage competing priorities in a fast-paced environment
• Strong organization and time management skills
• High attention to detail
• Ability to maintain confidentiality and exercise sound judgment
• Strong interpersonal skills with families, students, staff, and visitors
• Ability to remain calm and professional in high-traffic or high-stress situations

Responsibilities

• Maintain accurate daily student attendance records and arrival logs
• Utilize digital systems to track visitor check-in/check-out and badge processes
• Identify inefficiencies in front desk workflows and recommend improvements
• Support organization-wide administrative systems with accuracy and consistency
• Assist in organizing digital and physical filing systems
• Ensure all visitors are properly screened, signed in, and issued badges per safety protocol
• Maintain strict confidentiality regarding student, client, and employee information
• Follow all compliance procedures related to attendance documentation and visitor access
• Accurately process incoming and outgoing mail and deliveries
• Support purchasing and supply tracking with attention to budget awareness
• Provide a welcoming, professional experience for families, visitors, vendors, and community partners
• Serve as a helpful and respectful first point of contact for phone calls and in-person inquiries
• Route communications promptly and accurately to appropriate staff
• Support family engagement by ensuring smooth check-in, dismissal, and communication processes
• Participate in required trainings (HIPAA, safety, compliance, etc.)
• Learn and maintain proficiency in attendance and visitor management systems
• Seek feedback from supervisor to improve efficiency and organization
• Stay informed on office best practices and customer service standards
• Maintain emotional regulation and professionalism during busy arrival/dismissal times
• Demonstrate patience and empathy with students, families, and staff
• Support crisis situations by following established safety and communication protocols
• Maintain a calm and organized front office environment
• Monitor office supply levels and proactively reorder as needed
• Maintain inventory of front office and administrative supplies
• Assist with organizational purchasing and vendor coordination as assigned
• Support planning and logistics for events, meetings, and staff initiatives
• Ensure front desk operations reduce disruption and improve organizational flow
• Greet all visitors and ensure secure building entry
• Monitor front entrance and maintain safety protocols
• Issue visitor badges and track entry/exit
• Answer and route incoming phone calls professionally
• Maintain clean and organized front office space
• Record and monitor daily attendance
• Track student arrivals and departures
• Communicate attendance discrepancies to appropriate staff
• Maintain accurate documentation for compliance purposes
• Monitor, restock, and organize office and classroom supplies
• Coordinate supply orders and purchasing requests
• Assist with vendor orders and tracking
• Process incoming and outgoing mail and packages
• Provide general clerical support (copying, scanning, filing, document preparation)
• Assist with logistics for meetings and events (materials, setup, hospitality)
• Support internal initiatives as assigned
• Provide cross-departmental administrative assistance
• Perform other duties and special projects as assigned to support organizational initiatives
• Attend required meetings, trainings, and professional development sessions
• Model professionalism, accountability, and BHA Core Values in all work performed
• Uphold BHA’s mission and values in all work performed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED