Front Desk/ Receptionist

PRESTIGE HEALTHCARE RESOURCES INC•Largo, MD

11d

About The Position

The Front Desk / Receptionist serves as the first point of contact for clients, visitors, and staff at PHRI. This role is critical in creating a welcoming, professional, and organized front-office environment. The Receptionist manages front desk operations including answering phones, greeting guests, scheduling appointments, managing intake paperwork, and supporting various administrative tasks. The ideal candidate is friendly, detail-oriented, and committed to ensuring efficient and compassionate service delivery.

Requirements

Preferred Minimum of 3 years of experience managing the front desk.
Professional demeanor and appearance.
Must be punctual, reliable, prepared, and proactive.
Must have outstanding communication and interpersonal skills.
Must possess the knowledge and experience to independently perform clerical or office work of any kind.
Must be a fast learner with a positive “can-do” attitude.
Must have strong skills in organization and planning, demonstrated ability to work independently, and exercise sound judgment in problem-solving.
Excellent organizational abilities and proven abilities to manage projects.
Ability to prioritize tasks and exercise sound judgment and confidentiality with sensitive information.
Ability to multi-task without compromising quality.
Proficiency in MS Office applications (Word, Outlook, Excel, Adobe) and various business software.
Ability to maintain a cooperative and harmonious working relationship with staff.
Ability to execute any other duties assigned by the AVP of Administration & Operations relating to the operation of the organization.
Occasionally available to work before and after regular business hours, as needed.
Must be organized and able to multitask.
Must possess exceptional customer service skills.
Must have problem-solving skills.
Professional demeanor
Maintain a high level of attention to detail in all regards.
Legally authorized to work in the U.S.A.

Responsibilities

Planning the day-to-day running of the front desk operations and managing the daily upkeep of the office common areas.
Greeting all visitors in a friendly, energetic, polite, and professional manner.
Coordinating security on guest and vendor visits.
Answering and directing all calls received to the appropriate staff member.
Keeping all common areas stocked with appropriate supplies including checking stock as needed to determine inventory level; anticipating needed stock; tracking inventory and verifying receipt of all supplies.
Managing all deliveries and incoming and outgoing mail/packages for the organization.
Assisting with meetings and activities, including set-up, catering (if applicable), clean up and breakdown.
Creation of weekly client group packets
Will monitor, record and store daily sign-in sheets.
Ensure office placements are returned (Group Room, Lobby, Conference Room, etc)
Handling requests for office maintenance and housekeeping from staff.
Always maintaining a neat lobby and front desk area.
Nurturing and building vendor relationships.
Working cohesively with the Operations Team on other administrative tasks/duties as assigned.
Conference Room/Office Schedule management
Storage room and inventory of office upkeep
Knowledge of company services
Knowledge of surrounding vendors/agencies
Create Excel spreadsheets and charts, PowerPoint presentations, and visual representations.
Note taking and follow-up meetings.
Daily Calendar Management and creation
Prepare documents, reports, and tables/charts and distribute them appropriately.
Utilize Microsoft Suite and other platforms to transcribe and record data.
Active liaison for communications/messages.